Rethinking Retention

A new warden at a jail discovered that he took over a facility with an annual turnover rate of more than 100%. Knowing the importance of retaining staff, the costly consequences of turnover, and the need to provide consistent oversight of the inmates in his charge, the warden was determined to reduce turnover. To his credit, within just a couple years, the warden decreased the facility turnover from more than 100% to around 13%. By industry standards, his accomplishment was nothing short of incredible, but what happened as a result of this feat of success wasn’t as wonderful.

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Honorable Mentions Deserve Honorable Actions

In a small Tennessee town is a road with several signs that read “In honor of ______ veterans.” Each sign designates a different branch of the US Armed Services. The implication is that from one sign to the next, the roadway past the sign is dedicated in honor of veterans who served in that particular branch of the service. The idea is commendable, honorable even – if the road conditions matched the perceived honor the signs intended to convey. Instead, the road is bumpy, part of it follows a sharp curve, trees are low hanging over the roadway, and the aesthetic of the road and surrounding area leaves something less than honorable in the minds of those driving by.

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Addressing the Corporate Culture Conundrum

Important Steps for Affecting Your Company's Culture

Ask any financial planner, and they’ll tell you that they can see what is important to their clients just by looking at where they spend their money. People tend to focus their resources on what matters most to them – do we do the same for the culture we want to have in our organizations?

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In the Moment

Decision-Making is More than Bravado

Social media provides plenty of fodder for blogger intros and pastoral sermon illustrations. I was reading someone’s posts a while ago in response to a police officer who froze up on the job. The writer commented that if they were faced with that situation, their response would be too quick and decisive to give them the chance to freeze up. Sometime later, that person was faced with a real-life situation where they did exactly what most people without training for such situations do – they ducked for cover and stayed hidden until the danger was gone.

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What We’ve Got Here . . .

Communication Failures and How to Avoid Them

You’ve probably heard someone change the tone of their voice and say, “What we’ve got here is a failure to communicate.” It’s an oft-quoted line from the 1967 film Cool Hand Luke. It’s a mood lightening way people will acknowledge that a breakdown in communication has occurred.

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