You’ve probably heard someone change the tone of their voice and say, “What we’ve got here is a failure to communicate.” It’s an oft-quoted line from the 1967 film Cool Hand Luke. It’s a mood lightening way people will acknowledge that a breakdown in communication has occurred.
Candido Segarra, the CEO of Foresight Management, likes to say that you must inspect what you expect. You might have expectations for your employees, but do they know exactly what you’re expecting from them? You probably think you’re clearly telling them what you expect, but you might be surprised to find out you aren’t. Yeah, that means you too.