You’ve probably heard someone change the tone of their voice and say, “What we’ve got here is a failure to communicate.” It’s an oft-quoted line from the 1967 film Cold Hand Luke. It’s a mood lightening way people will acknowledge that a breakdown in communication has occurred.
You have way too much on your plate not to delegate. You’re a busy manager with a lot of responsibilities. You know that delegating is one of the most critical skills for any manager to develop. You tried to delegate, and you found that you weren’t really sure what you were doing. You’re not the first leader to try delegating and realize you don’t know what you’re doing.
Over the years, I have seen both large and small organizations hire new employees only to see them leave because the employee didn’t know what was expected of them. As leaders, we need to do a better job of training our new employees so they have a better idea of what of what is needed and wanted.
In the first novel of the Harry Potter series, the wand maker Ollivander said that Lord Voldemort did great things – terrible, but great. The word great meant something to Ollivander that has led many to question what that is. After all, Voldemort’s reputation was that he was one of, if not, the evilest sorcerer of all time. His Machiavellian reign shouldn’t be something people praise.
I once had a boss who was known for saying, “Inspect what you expect.” I have always believed that this is a good basic approach to improving operations within your department. Before you can do any inspecting though, you must clearly define your expectations.