A new warden at a jail discovered that he took over a facility with an annual turnover rate of more than 100%. Knowing the importance of retaining staff, the costly consequences of turnover, and the need to provide consistent oversight of the inmates in his charge, the warden was determined to reduce turnover. To his credit, within just a couple years, the warden decreased the facility turnover from more than 100% to around 13%. By industry standards, his accomplishment was nothing short of incredible, but what happened as a result of this feat of success wasn’t as wonderful.
Do you remember that time you were sure you had a clear understanding or view of what was happening and then you realized you didn’t?